“Our companies network is growing, getting more complex, and we don’t have in-house staff to support it.  How do we best implement technology to give our business an edge?"

In today’s complex, technical, ever changing business environment, All businesses have  computing support needs.  Small businesses often have difficulty in addressing Information Technologies.  This best explained by…

• Staffing limitations -  With limited internal staffs and a general lack of qualified technical computer personnel, companies find they are unable to handle computing projects and ongoing maintenance and support of their network.
  
• Computing work load insufficient to justify a full-time employee – A small business often finds they need just hours or a day or two per week to address computing needs.
  
• Expense - A full-time Network Administrator with health and retirement benefits will be much more costly than a contracted relationship with a qualified computer support company.

Micro Solutions Plus acts as your Virtual Network Support

• Consultation on network design
• Installation & Management of Data Center products (fileservers, storage, routers, switches, firewalls, monitoring tools)
• Installation of client side products (PCs, notebooks, thin clients, PDAs
• Ongoing management & support of network
• Management of IT assets via our web based Asset Tracking system
• Warranty handling of HP, IBM, Samsung, many other manufacturers
• Website design and hosting

MSP has over 40 area businesses whom we partner with – acting as their Virtual Computer Departments.  As a Microsoft Gold partner and authorized vendor for Citrix, HP, IBM, APC, Cisco, Samsung, Sony, etc, with an extremely knowledgeable and talented staff, we are in an ideal position to be your company’s product and services source.

“Sounds great! How do we establish this relationship and get started?”

MSP offers a variety of service plans based on your needs.  To begin a relationship with MSP, we’d request a site meeting at your business to do the following: a walk through to inventory  the network hardware, a discussion of software applications used, current method of supporting the network, any open computing issues you may have, and what your company expectations are of contracting a computing company to come in and manage your IT operations.

• Solutions Plus Virtual Network Help Desk Plan
• Solutions Plus Network Administration Plan

Network with Less than 25 Clients        IT assistance as needed

This is for Small businesses that have less than 25 clients, and typically a single fileserver.  This company has no dedicated in-house IT staff person.  Computing service requirement are intermittent.  Often this role has been handled by someone on staff who has the best computing skills, or a past outside contractor.  MSP contracts via retainer to create an allotment of hours for computing support.  A lead contact is chosen from customer’s staff (typically staff member with most computing experience) to be MSP contact.  MSP then is involved as needed to assist in role of working with client in handling computing projects and maintaining their network.

Service activities:

Coordinated through our web based eService Help Desk application.

Time commitment:

Retainer based/ Block of time Purchased

Service:

As needed

Rates:

Hourly rates range between $ 75/hr - $ 160/hr based on these factors: technical skill set required, volume of days committed, proximity to MSP, if client is also a MSP hardware account.

Network with 25 – 100 Clients          IT assistance on a planned schedule

This is for SMB (Small & Medium sized Businesses) that have a in-house network with 25-100 clients, and typically a handful of fileservers.  Computing service requirements are steady, but not enough to justify full-time staff.  This company has minimal in-house support capabilities and no full-time computer support staff memeber. Computing tasks have been handled by someone on staff with best computing skills, or a past outside contractor.  MSP contracts with client to act as their Network Administrator with a set on-site schedule weekly. 

A lead contact is chosen from customer’s staff (typically staff member with most computing experience) to act as our IT contact.  MSP’s assigned Network Administrator then takes role of working with client in handling computing projects and maintaining their network.

MSP account lead becomes your company’s Network Administrator.

Service activities:

Coordinated through our web based eService Help Desk application.

Time commitment:

Annual Contract w/ Set day or day(s) of on-site service weekly in role of Network Admin

Service:

Fixed Weekly Schedule

Rates:

Hourly rates range between $ 60/hr - $ 150/hr based on these factors: technical skill set required, volume of days committed, proximity to MSP & if client is also a MSP hardware account.

Once either service plan is established with MSP, we will create an account for you on our website.  This will enable you to access 2 very important things:

• eService Desk Ticket System (for submission of work orders)
• Your company’s service account information (for history of service performed & account balance)

• URGENT (respond within 4 hrs)
• AT EARLIEST CONVENIENCE (not urgent, but ASAP)
• SCHEDULED (next time MSP is on-site).

As MSP provides services to your company, a detailed web based log is kept of the dates and hours worked and services performed. This log is always available to the client on our website, enabling you to see service history and account balance.

Over time, a magnificent “Knowledge Base” builds up of ‘Problems’ & ‘Solutions’. 
This is a very helpful reference tool for your business.

• MSP makes a concentrated effort to have multiple technicians involved in service accounts to make certain our staff members know you, your network, facilities and IT practices.
• Plans are for computing services only.  Any hardware or software required as part of solutions sold separately.
• Travel time billed one way to client site (with exception of Network Admin plan when set weekly on-site day is performed)
• Loaners provided as needed based on availability