{"id":546,"date":"2017-07-18T19:23:11","date_gmt":"2017-07-18T19:23:11","guid":{"rendered":"http:\/\/new.msponline.com\/?p=546"},"modified":"2018-05-25T16:56:04","modified_gmt":"2018-05-25T16:56:04","slug":"solutions-plus-virtual-network-help-desk-plan","status":"publish","type":"post","link":"https:\/\/www.msponline.com\/?p=546","title":{"rendered":"SOLUTIONS PLUS VIRTUAL NETWORK ADMINISTRATOR PLAN"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; custom_padding=&#8221;21px|0px|54px|0px&#8221; admin_label=&#8221;section&#8221; _builder_version=&#8221;3.0.47&#8243;][et_pb_row custom_padding=&#8221;3px|0px|27px|0px&#8221; admin_label=&#8221;row&#8221; _builder_version=&#8221;3.0.47&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.0.47&#8243; parallax=&#8221;off&#8221; parallax_method=&#8221;on&#8221;][et_pb_text admin_label=&#8221;Text&#8221; _builder_version=&#8221;3.0.50&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221;]<\/p>\n<div><strong>For networks typically with less than 50 User Clients<\/strong><\/div>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>Network Administrator plans are for Small-Medium SMB businesses that have less than 50 users.\u00a0 This company has no dedicated in-house IT staff person.\u00a0 Computing service requirement are intermittent.\u00a0 Often this role has been handled by someone on staff who has a basic level of\u00a0computing skills, or a past outside contractor.\u00a0 MSP contracts via retainer to create an allotment of hours for computing support to assume management of the network as your Network Administrator.\u00a0 A lead contact is chosen from customer\u2019s staff (typically staff member with most computing experience) to be MSP contact.\u00a0 MSP then is involved with a periodic site call schedule as needed to assist in role of working with client in handling computing projects and maintaining their network.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-640 alignnone size-medium\" style=\"float: right;\" src=\"https:\/\/www.msponline.com\/wp-content\/uploads\/2017\/08\/pexels-photo-256401-300x225.jpeg\" alt=\"\" width=\"300\" height=\"225\" srcset=\"https:\/\/www.msponline.com\/wp-content\/uploads\/2017\/08\/pexels-photo-256401-300x225.jpeg 300w, https:\/\/www.msponline.com\/wp-content\/uploads\/2017\/08\/pexels-photo-256401-768x576.jpeg 768w, https:\/\/www.msponline.com\/wp-content\/uploads\/2017\/08\/pexels-photo-256401-1024x768.jpeg 1024w, https:\/\/www.msponline.com\/wp-content\/uploads\/2017\/08\/pexels-photo-256401-510x382.jpeg 510w, https:\/\/www.msponline.com\/wp-content\/uploads\/2017\/08\/pexels-photo-256401-1080x810.jpeg 1080w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/p>\n<p class=\"\"><span style=\"font-size: 14px;\">MSP becomes your &#8216;Virtual Computer Department&#8217;. We are just a site visit, remote session, email or phone call away.<\/span><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"text-align: left;\"><span style=\"font-size: 14px;\">MSP includes in all plans periodic site visits (either weekly\/bi-weekly\/monthly\/quarterly) to get to know your staff, network, facilities and operations. This is critical to\u00a0our IT partnership. Site visits are supplemented by remote sessions, phone, and email as needed.<\/span><\/li>\n<\/ul>\n<ul>\n<li>A primary Network Administrator is assigned who is backed up by a second technician. We strive to always develop two technical staffers with knowledge of your account.<\/li>\n<\/ul>\n<ul>\n<li>Service activities managed by MSP&#8217;s eService Help Desk web-based application. This tracks and manages all IT related activities, giving the client a good history of all computing tasks.<\/li>\n<\/ul>\n<div style=\"background-color: #ffffff; font-size: 14px;\"><em><strong>MSP&#8217;s eService Help Desk<\/strong><\/em><\/div>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<div style=\"background-color: #ffffff; font-size: 14px;\">Once either service plan is established with MSP, we will create an account for you on our website. This will enable you to enter, manage and report on these IT task items:<\/div>\n<p>&nbsp;<\/p>\n<ul style=\"background-color: #ffffff; font-size: 14px;\">\n<li style=\"font-size: 14px;\">eService Desk Ticket System (for submission of work orders)<\/li>\n<li style=\"font-size: 14px;\">Complete history of open and closed tickets with resolution records<\/li>\n<li style=\"font-size: 14px;\">IT reports for customer management that quantifies IT services<\/li>\n<\/ul>\n<div style=\"background-color: #ffffff; font-size: 14px;\">The eService Desk help desk tickets are submitted by you, the client, directly to our website. This generates an e-mail to our Service manager and staff technicians.\u00a0 Calls are entered as:<\/div>\n<p>&nbsp;<\/p>\n<ul style=\"background-color: #ffffff; font-size: 14px;\">\n<li style=\"font-size: 14px;\">URGENT (respond within 4 hours)<\/li>\n<li style=\"font-size: 14px;\">AT EARLIEST CONVENIENCE (not urgent, but ASAP)<\/li>\n<li style=\"font-size: 14px;\">SCHEDULED (next time MSP is on-site).<\/li>\n<\/ul>\n<div style=\"background-color: #ffffff; font-size: 14px;\">\n<p style=\"font-size: 14px;\">Calls are then scheduled by MSP for handling at the time of our next site visit, or by remoting in or phone as needs dictate. \u00a0<span style=\"background-color: #ffffff; font-size: 14px;\">As MSP provides services to your company, a detailed web-based log is kept of the dates and hours worked and services performed. This log is always available to the client on our website, enabling you to see service history and account balance.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-288 alignnone size-medium\" style=\"float: right;\" src=\"https:\/\/www.msponline.com\/wp-content\/uploads\/2017\/06\/mike-bryant-75071-300x200.jpg\" alt=\"\" width=\"300\" height=\"200\" srcset=\"https:\/\/www.msponline.com\/wp-content\/uploads\/2017\/06\/mike-bryant-75071-300x200.jpg 300w, https:\/\/www.msponline.com\/wp-content\/uploads\/2017\/06\/mike-bryant-75071-768x512.jpg 768w, https:\/\/www.msponline.com\/wp-content\/uploads\/2017\/06\/mike-bryant-75071-1024x683.jpg 1024w, https:\/\/www.msponline.com\/wp-content\/uploads\/2017\/06\/mike-bryant-75071-1080x720.jpg 1080w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/p>\n<p class=\"\" style=\"font-size: 14px;\">\n<\/div>\n<p style=\"background-color: #ffffff; font-size: 14px; text-align: left;\">Over time, a magnificent \u201cKnowledge Base\u201d builds up of \u2018Problems\u2019 &amp; \u2018Solutions\u2019.<\/p>\n<p>&nbsp;<\/p>\n<p style=\"background-color: #ffffff; font-size: 14px; text-align: left;\"><span style=\"font-size: 14px;\">Plan Pricing\u00a0is based on projected level of hours of IT service needs annually.\u00a0Hourly rates are based \u00a0\u00a0<\/span><span style=\"font-size: 14px;\">on these following factors: technical skill set required to support account, annual volume of hour commitment, proximity to MSP, and\u00a0if client is also a MSP hardware &amp; software account.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><em style=\"font-size: 14px;\">Interested? Call 215-996-9000 or email contact@msponline.com<\/em><\/p>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>For networks typically with less than 50 User Clients &nbsp; &nbsp; Network Administrator plans are for Small-Medium SMB businesses that have less than 50 users.\u00a0 This company has no dedicated in-house IT staff person.\u00a0 Computing service requirement are intermittent.\u00a0 Often this role has been handled by someone on staff who has a basic level of\u00a0computing [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"<div>Network with Less than 25 Clients\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 IT assistance as needed\u00a0<img src=\"https:\/\/i2.wp.com\/www.msponline.com\/images\/service_pic1.png\" alt=\"\" align=\"right\" border=\"0\" \/><\/div>\r\nThis is for Small businesses that have less than 25 clients, and typically a single fileserver.\u00a0 This company has no dedicated in-house IT staff person.\u00a0 Computing service requirement are intermittent.\u00a0 Often this role has been handled by someone on staff who has the best computing skills, or a past outside contractor.\u00a0 MSP contracts via retainer to create an allotment of hours for computing support.\u00a0 A lead contact is chosen from customer\u2019s staff (typically staff member with most computing experience) to be MSP contact.\u00a0 MSP then is involved as needed to assist in role of working with client in handling computing projects and maintaining their network.\r\n\r\nService activities:\r\n<blockquote>Coordinated through our web based eService Help Desk application.<\/blockquote>\r\nTime commitment:\r\n<blockquote>Retainer based\/ Block of time Purchased<\/blockquote>\r\nService:\r\n<blockquote>As needed<\/blockquote>\r\nRates:\r\n<blockquote>Hourly rates range between $ 75\/hr \u2013 $ 160\/hr based on these factors: technical skill set required, volume of days committed, proximity to MSP, if client is also a MSP hardware account.<\/blockquote>","_et_gb_content_width":"","passster_activate_protection":false,"passster_protect_child_pages":"","passster_protection_type":"password","passster_password":"","passster_activate_overwrite_defaults":"","passster_headline":"","passster_instruction":"","passster_placeholder":"","passster_button":"","passster_id":"","passster_activate_misc_settings":"","passster_redirect_url":"","passster_hide":"no","passster_area_shortcode":"","footnotes":""},"categories":[1],"tags":[],"_links":{"self":[{"href":"https:\/\/www.msponline.com\/index.php?rest_route=\/wp\/v2\/posts\/546"}],"collection":[{"href":"https:\/\/www.msponline.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.msponline.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.msponline.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.msponline.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=546"}],"version-history":[{"count":17,"href":"https:\/\/www.msponline.com\/index.php?rest_route=\/wp\/v2\/posts\/546\/revisions"}],"predecessor-version":[{"id":980,"href":"https:\/\/www.msponline.com\/index.php?rest_route=\/wp\/v2\/posts\/546\/revisions\/980"}],"wp:attachment":[{"href":"https:\/\/www.msponline.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=546"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.msponline.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=546"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.msponline.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=546"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}