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This is for medium sized to large businesses that have a in house IT staff. Computing service requirements and Network Administration are generally handled by your company staff. But company needs dictate need for supplemental staffing for select projects or problems. You may not have the time or expertise to accommodate certain computing needs. High end examples may be firewall, router, security needs, fileserver and storage builds, BDR solutions, E-mail solutions, hosting and programming. Client-side need examples are help desk, PC roll outs, imaging projects, printing needs. MSP is contracted to fulfill these roles as supplemental staff to your in house IT staff.<\/p>\n
<\/span><\/p>\nA lead contact is chosen from customer’s staff to coordinate and manage our activities. Customer IT service activities typically tracked through an in-house help desk ticket system with MSP setup as a technical staff resource. MSP’s assigned Help Desk technician or Network Engineer then takes role of working with client in handling these computing needs and projects.<\/p>\n
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\n- MSP includes in all plans periodic site visits (weekly\/bi-weekly\/monthly\/quarterly) to get to know your staff, network, facilities and operations. This is critical to our IT partnership. Site visits are supplemented by remote sessions, phone, and email as needed.<\/li>\n<\/ul>\n
\n- A primary Help Desk technician or Network Engineer are assigned to your account for select activities, backed up by other MSP staff resources. We strive to always develop a minimum of two technical staffers with knowledge of your account.<\/li>\n<\/ul>\n
\n- Service activities managed by customer’s Help Desk ticket system. MSP offers our eService Help Desk web-based application for clients without a in house system. This tracks and manages all IT related activities, giving the client a good history of all computing tasks<\/li>\n<\/ul>\n
MSP’s eService Help Desk (optional to those clients without inhouse ticket system)<\/strong><\/em><\/div>\n <\/p>\n
Once either service plan is established with MSP, we will create an account for you on our website. This will enable you to enter, manage and report on these IT task items:<\/div>\n
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\n- eService Desk Ticket System (for submission of work orders)<\/li>\n
- Complete history of open and closed tickets with resolution records<\/li>\n
- IT reports for customer management that quantifies IT services<\/li>\n<\/ul>\n
eService Desk help desk tickets are submitted by you, the client, directly to our website. This generates an e-mail to our Service manager and staff technicians. Calls are entered as:<\/div>\n
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\n- URGENT (respond within 4 hours)<\/li>\n
- AT EARLIEST CONVENIENCE (not urgent, but ASAP)<\/li>\n
- SCHEDULED (next time MSP is on-site).<\/li>\n<\/ul>\n
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IT Help Desk calls or Network Engineer project & problem work are then scheduled by MSP for handling via site visit, remoting in or phone as needs dictate. As MSP provides services to your company, a detailed web-based log is kept of the dates and hours worked and services performed. This log is always available to the client on our website, enabling you to see service history and account balance.<\/span>![\"\"](\"https:\/\/www.msponline.com\/wp-content\/uploads\/2017\/08\/StockSnap_C2N64OP21L-300x200.jpg\")
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Plan Pricing is based on projected level of hours of IT service needs annually. Hourly rates are based on these following factors: technical skill set required to support account, annual volume of hour commitment, proximity to MSP, and if client is also a MSP hardware & software account.<\/span><\/p>\n\n
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Interested? Call 215-996-9000 or email contact@msponline.com<\/em><\/p>\n <\/p>\n
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[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"
Network with 50+ Users MSP Providing Supplemental IT Staffing This is for medium sized to large businesses that have a in house IT staff. Computing service requirements and Network Administration are generally handled by your company staff. But company needs dictate need for supplemental staffing for select projects or problems. You may not have the time […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"
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Network with 25 \u2013 100 Clients\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 IT assistance on a planned schedule<\/div>\r\nThis is for SMB (Small & Medium sized Businesses) that have a in-house network with 25-100 clients, and typically a handful of fileservers.\u00a0 Computing service requirements are steady, but not enough to justify full-time staff.\u00a0 This company has minimal in-house support capabilities and no full-time computer support staff memeber. Computing tasks have been handled by someone on staff with best computing skills, or a past outside contractor.\u00a0 MSP contracts with client to act as their Network Administrator with a set on-site schedule weekly.\r\n\r\nA lead contact is chosen from customer\u2019s staff (typically staff member with most computing experience) to act as our IT contact.\u00a0 MSP\u2019s assigned Network Administrator then takes role of working with client in handling computing projects and maintaining their network.\r\n\r\nMSP account lead becomes your company\u2019s Network Administrator.\r\n\r\nService activities:\r\n
Coordinated through our web based eService Help Desk application.<\/blockquote>\r\nTime commitment:\r\nAnnual Contract w\/ Set day or day(s) of on-site service weekly in role of Network Admin<\/blockquote>\r\nService:\r\nFixed Weekly Schedule<\/blockquote>\r\nRates:\r\nHourly rates range between $ 60\/hr \u2013 $ 150\/hr based on these factors: technical skill set required, volume of days committed, proximity to MSP & if client is also a MSP hardware account.<\/blockquote>\r\n\r\n
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\r\n\r\n\r\n<\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n Details of call handling & reporting \u2013 eService Help Desk<\/div>\r\n <\/div>\r\n ![\"\"](\"https:\/\/i2.wp.com\/www.msponline.com\/images\/service_ticketmanager.png\") Once either service plan is established with MSP, we will create an account for you on our website.\u00a0 This will enable you to access 2 very important things:<\/div>\r\n \r\n \t- eService Desk Ticket System (for submission of work orders)<\/li>\r\n \t
- Your company\u2019s service account information (for history of service performed & account balance)<\/li>\r\n<\/ul>\r\n
eService Desk help desk tickets are submitted by you, the client, directly to our website.\u00a0 This generates an e-mail to our Service manager and staff technicians.\u00a0 Calls are entered as:<\/div>\r\n \r\n \t- URGENT (respond within 4 hrs)<\/li>\r\n \t
- AT EARLIEST CONVENIENCE (not urgent, but ASAP)<\/li>\r\n \t
- SCHEDULED (next time MSP is on-site).<\/li>\r\n<\/ul>\r\n
Calls are then scheduled by MSP for handling. This is an e-mail based service system.\r\nOf course, as circumstances dictate, contact by phone is welcome as well.<\/div>\r\nAs MSP provides services to your company, a detailed web based log is kept of the dates and hours worked and services performed. This log is always available to the client on our website, enabling you to see service history and account balance.\r\n\r\nOver time, a magnificent \u201cKnowledge Base\u201d builds up of \u2018Problems\u2019 & \u2018Solutions\u2019.\r\nThis is a very helpful reference tool for your business.\r\n Plan Notes<\/div>\r\n \r\n \t- MSP makes a concentrated effort to have multiple technicians involved in service accounts to make certain our staff members know you, your network, facilities and IT practices.<\/li>\r\n \t
- Plans are for computing services only.\u00a0 Any hardware or software required as part of solutions sold separately.<\/li>\r\n \t
- Travel time billed one way to client site (with exception of Network Admin plan when set weekly on-site day is performed)<\/li>\r\n \t
- Loaners provided as needed based on availability<\/li>\r\n<\/ul>\r\n
Solutions Plus client references are available at your request.<\/div>\r\n <\/div>\r\n Interested? Call 215-996-9000<\/em><\/div>","_et_gb_content_width":"","passster_activate_protection":false,"passster_protect_child_pages":"","passster_protection_type":"password","passster_password":"","passster_activate_overwrite_defaults":"","passster_headline":"","passster_instruction":"","passster_placeholder":"","passster_button":"","passster_id":"","passster_activate_misc_settings":"","passster_redirect_url":"","passster_hide":"no","passster_area_shortcode":"","footnotes":""},"categories":[1],"tags":[],"_links":{"self":[{"href":"https:\/\/www.msponline.com\/index.php?rest_route=\/wp\/v2\/posts\/549"}],"collection":[{"href":"https:\/\/www.msponline.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.msponline.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.msponline.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.msponline.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=549"}],"version-history":[{"count":17,"href":"https:\/\/www.msponline.com\/index.php?rest_route=\/wp\/v2\/posts\/549\/revisions"}],"predecessor-version":[{"id":919,"href":"https:\/\/www.msponline.com\/index.php?rest_route=\/wp\/v2\/posts\/549\/revisions\/919"}],"wp:attachment":[{"href":"https:\/\/www.msponline.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=549"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.msponline.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=549"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.msponline.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=549"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}} |